. >> there was a seven-foot glass partition between us and him. what i initially did was climbed up on top of a piece of the building where i could talk down over the partition at him. seeing them actually helps you communicate. >> i went to position myself to the other side of the individual. >> he was kind of limited to that one corner of the building. that's something we tried to do as soon as we got on the scene. >> as police clear the streets below to protect bystanders from possible injury, the detectives begin a dialogue with a distraught man. >> at one point, he handed me his bag saying, give this to my mom. i immediately handed it back and said, you're going to give it to your mom when we resolve this. we wanted to let him know even though he feels no one is there communicating with him or listening to him that we are there listening and to help him. >> the glass wall and strong winds make it difficult for detective solar to hear the conversation. in a very bold move, he scales the glass barrier and gets on the ledge. >> to load a piece o